Our Terms and Conditions

These Terms and Conditions govern your use of our platform at casinoways-online.co.uk. By registering an account, placing a deposit or playing any game with us, you confirm that you have read, understood and accepted every clause set out below.

What Accepting These Terms Means

These terms form a binding agreement between you and Casinoways, operated by Casinoways N.V. under licence OGL/2024/842/0350 issued by the Curaçao licensing authority. Acceptance takes effect the moment you tick the confirmation box during registration or, if you play without registering, when you first access any real-money feature on our platform.

We may update these terms from time to time as described in the final section. If we make a material change, we will notify you through your registered email address or an on-site notice before the change applies. Continuing to play after that notification counts as acceptance of the revised terms.

Who May Register and Play

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher, to open an account with us. Opening an account means you confirm that online gambling is legal where you live. We do not accept players residing in the United States, France, the Netherlands, Belgium, Spain, Italy, Denmark, Sweden, Portugal, Iran or North Korea, and accounts registered from these territories will be closed without refund of any pending winnings obtained in breach of this clause.

Each player may hold one account only. Duplicate accounts registered under different names, email addresses or devices belonging to the same person are treated as multi-accounting and may be suspended.

• You must provide accurate personal details: full legal name, date of birth, address and valid contact information.
• Know-your-customer (KYC) verification is required before your first withdrawal: photo ID, proof of address and proof of payment method; verification takes up to 3 business days.
• You are responsible for keeping your login credentials confidential. Activity under your account is presumed to be yours.
• If we cannot verify your identity, age or payment method, we may freeze the account and withhold withdrawals until verification is complete.

Deposits, Withdrawals and Verification

You may deposit using Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Google Pay, Skrill, Neteller, MiFinity, Jeton or supported cryptocurrencies (BTC, ETH, USDT, LTC, DOGE). Withdrawals are processed through Visa Debit, Mastercard Debit, Bank Transfer, Trustly, Skrill, Neteller, MiFinity, Bitcoin, Ethereum and Tether. The minimum deposit and minimum withdrawal are both £20, and we charge no fees on either side.

Withdrawal caps are £4,500 per day and £18,000 per month. Crypto and e-wallet withdrawals are usually completed within 0 to 24 hours; card and bank transfer withdrawals take 1 to 5 business days. Funds must be wagered at least once before withdrawal in line with anti-money-laundering requirements. Withdrawals are returned to the same method used for deposit wherever technically possible.

An account is considered dormant after 12 consecutive months of inactivity. We will attempt to notify you before applying any administrative review, and dormant balances remain yours to claim on request.

Bonus and Promotion Rules

Bonuses, free spins, cashback offers and tournament prizes are granted subject to the specific conditions published with each promotion and, where stated, credited automatically without a promo code. The general rules below apply to all promotional funds unless a specific promotion states otherwise.

Bonus abuse, including deliberate low-risk wagering patterns, stacked arbitrage across payment methods or coordinated claim farming, voids all bonus winnings and may result in account closure.

• Wagering requirements must be completed within the stated validity period; unused bonus funds and derived winnings expire afterwards.
• While a bonus is active, the maximum permitted bet per round is capped; exceeding the cap voids bonus winnings.
• Certain games contribute at a reduced rate or are excluded from wagering entirely; the contribution table in each promotion is authoritative.
• Only one active bonus per account at a time; a bonus cannot be combined with another promotion unless we expressly allow it.
• Real-money funds are spent before bonus funds, and bonus funds are never withdrawable as cash.

Conduct We Do Not Permit

Fair play is a condition of using our platform. The following conduct is strictly prohibited, and any of it entitles us to void bets, confiscate winnings and terminate the account without refund of deposits where the conduct caused direct harm.

Using a VPN, proxy or any technical means to mask your real location in order to bypass our territorial restrictions is treated as a serious breach, whether or not funds were wagered successfully.

• Fraud, misrepresentation of identity or payment of deposits with funds not lawfully yours.
• Chargebacks or disputed card transactions relating to deposits already wagered.
• Multiple accounts held or controlled by one person, household or payment instrument.
• Collusion with other players or use of automated bots, scripts or third-party software to gain unfair advantage.
• Exploiting software errors, game malfunctions or promotional loopholes, and failing to report them immediately.
• Accessing the platform from a restricted territory, including through VPN or shared IP arrangements.

Responsible Play and Self Exclusion

You may set deposit limits, loss limits and session reminders from your account settings at any time, and you may request a self-exclusion period by contacting our support team, which is available 24/7 via live chat and email. During a self-exclusion period we will block your account and refuse new registrations from you to the best of our technical ability.

Gambling must remain entertainment. We train our staff to notice indicators of potential harm and we may contact you, apply protective limits or suspend play if we have reasonable concern. Independent help is available through GamCare, BeGambleAware and GAMSTOP, and we provide links to each on every page of our site.

Closing Your Account and Complaints

You may close your account at any time by contacting support at [email protected]; closure takes effect once any pending withdrawals are settled. We may also close or suspend an account for breach of these terms, suspected fraud or legal necessity, and we will state our reason unless prohibited from doing so by law or by an ongoing investigation.

If you have a complaint, contact our support team first and we will aim to acknowledge it within 2 business days and resolve it within 10 business days. If you are not satisfied with our final response, you may escalate the matter in line with the dispute procedure of our licensing authority. These terms are governed by the laws applicable to our Curaçao licence, and disputes fall under the jurisdiction specified there, without prejudice to mandatory consumer rights in your country of residence.

How We Update These Terms

We review these terms regularly and may revise them to reflect changes in law, our licence conditions or our services. The current version is always published on this page with its effective date, and we keep previous versions available on request.

Material changes will be announced to you by email or a prominent on-site notice at least 7 days before they take effect. If you disagree with a change, you may close your account before the effective date; continuing to play afterwards binds you to the updated terms.

Frequently Asked Questions

How old do I have to be to play at Casinoways?

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher. KYC verification before your first withdrawal confirms your age and identity.

Can I withdraw my bonus funds as cash?

No. Bonus funds are playable credit only. Once you complete the wagering requirements attached to a promotion, the derived winnings convert to withdrawable cash according to that promotion's rules.

What happens if I use a VPN to access the site?

Masking your location to bypass territorial restrictions is a serious breach of these terms. It entitles us to void bets, confiscate winnings and close your account without refund.

How do I self-exclude from the platform?

Contact our support team via live chat or email, available 24/7. We will block your account for the period you request and take reasonable steps to prevent you from opening a new one during that period.

How will I know if the terms change?

We announce material changes by email or a prominent on-site notice at least 7 days before they take effect, and the current version with its effective date is always published on this page.